Decide what the survey needs to establish
A household survey helps the moving team understand the goods and the work required. A video can support that discussion when the team agrees to review it, but it does not automatically replace an in-person assessment for every item or property. Ask which format is useful for your particular move.
Start with the origin and destination PIN codes, preferred timing, home size and requested services. Explain whether you need packing, loading, transport, unloading, unpacking or assembly. The aim is a clear quotation input, not a polished property tour or a guess based on the number of rooms.
Work through the home in a fixed order
Move room by room and show the complete items that will travel. Open storage areas only as needed to explain the amount and type of contents, keeping private records out of view. Identify furniture, appliances, loose cartons and fragile pieces distinctly. Say which items are staying behind.
Show balconies, storage rooms and other areas that are easy to forget. A short written list beside the video helps prevent omissions. If the final contents differ from the survey, update the list before booking rather than assuming the coordinator will infer the change from a later message.
Give large items measurable detail
For bulky furniture, provide approximate dimensions and explain whether it can be dismantled. Show accessible joints or unusual shapes without taking the furniture apart for the video. Record appliance models and whether specialist disconnection is needed. Mention delicate surfaces, glass panels and loose accessories.
Photographs may help where a video does not show a detail clearly. The team may still need a closer assessment before agreeing to move an unusually large or difficult item. Do not treat a distant camera view as confirmation that a piece will fit through a narrow staircase or lift.
Show the carrying route and access constraints
Include doorways, stairs, lift openings, turns, building entrance and the expected vehicle stopping point. Explain the floor, lift permission, permitted moving hours and any long carrying distance. Provide the same information for the destination, using photos or measurements from the receiving contact where needed.
Keep access facts separate from assumptions. A lift being present does not establish that moving goods in it is permitted. Ask the building contact to confirm the rule. The delivery access guide helps identify details worth collecting before the quotation is finalised.
Share only relevant information
Avoid filming passwords, bank papers, identification documents or unrelated personal details. Coordinate the sharing channel directly with the team and ask whether a shorter set of relevant photos will be sufficient. There is no need to publicly upload a tour of your home to request an estimate.
Keep a copy of the inventory and the date of the survey. If another person records the video, review it yourself before treating it as the complete moving list. Make sure the person arranging the booking understands which goods are excluded and which requests still need confirmation.
Convert the survey into a written scope
Ask for the quotation to identify the inventory basis, addresses, packing, handling, transport and exclusions. List unresolved questions such as dismantling, fragile-item protection or destination access. Request an updated scope if the final inventory changes; the quotation changes guide explains that record.
Prepare your list using the moving inventory guide, then contact Safemax for a quote. Confirm the suitable survey and file-sharing arrangement with the team before sending a large video.
Common questions
Does a video survey guarantee the final price?
No. Confirm the written quotation basis, completeness of the inventory and any remaining assessment requirements.
Should I show personal documents in the video?
No. Keep unrelated private information outside the frame and share only the booking details needed through the agreed channel.
Can I use photographs instead?
Ask the team what is sufficient for the goods and access involved. Some items may need further measurements or assessment.
Plan your household move.
Share your goods, route, package details and the help you need. Confirm availability, service scope and the quotation before collection.