Check the order before choosing the package
Match the product, variant, quantity and accepted accessories to the order. A perfectly protected wrong item still creates a customer problem. Use a pick list and a clear packing position so products from adjacent orders do not become mixed during a busy dispatch period.
Check visible condition and any relevant batch or serial reference before sealing. Keep the record appropriate to the product and avoid collecting unnecessary customer information in packing photographs. If an item is short or damaged before dispatch, resolve the order rather than hiding the discrepancy inside a closed parcel.
Match outer strength and inner protection
Select packaging that supports the finished parcel’s weight and shape. Prevent the product moving into the sides or striking another item inside. Protect vulnerable corners, surfaces and components with a method suitable for the material. An attractive branded box is not a substitute for adequate structure.
For mixed orders, separate products that could damage one another. Ask a competent packing team about fragile, heavy or unusual goods. Do not rely on adding more layers around a product that is unsupported at the base. Explore Packaging Services when the parcel needs review.
Declare product-specific requirements
Describe liquids, batteries, sharp parts, delicate finishes or other acceptance concerns before booking. Review restricted items and obtain confirmation where a commodity needs special handling. Packaging cannot make an undeclared prohibited item acceptable.
Do not assume a fragile sticker establishes a specialist service or prevents stacking. Discuss genuine orientation and handling requirements before the quote is accepted. If a product requires temperature control or another specialised environment, ask whether that service is actually available rather than treating ordinary parcel transport as equivalent.
Label the current order clearly
| Check | Purpose |
|---|---|
| Order and shipment reference | Connect the parcel to the accepted dispatch |
| Receiver and address | Use the verified current delivery details |
| Package sequence | Identify a split order’s separate parcels |
| Readable label | Keep text and any issued barcode clear |
| Obsolete markings | Remove or obscure old transport labels appropriately |
Keep the label securely attached and readable. Include only information needed for the shipment; avoid displaying payment credentials or unnecessary personal records. Recheck the label after moving a parcel between packing stations.
Measure the finished parcel and keep a record
Weigh the sealed parcel and measure its outer length, width and height. Record mixed-size packages individually or as genuinely identical groups. Do not use an empty-box measurement after adding a protrusion or extra protective structure.
Read the volumetric weight guide before comparing charges. Efficient packaging can reduce wasted space, but protection still needs to suit the goods. Keep the package count and any relevant photos with the dispatch reference to help investigate a later discrepancy.
Release only checked parcels
- Product, variant and quantity match the order.
- Visible condition and accessories are checked.
- Packaging suits the weight and vulnerability.
- Current label and package count are correct.
- Final packed measurements are recorded.
- Only authorised orders enter the collection area.
At handover, reconcile the packages actually collected rather than the number you intended to finish. Keep cancelled or incomplete orders separate. Use the dispatch checklist for the release sequence.
Share product and parcel profiles through Business Account or Get a Quote, and explore E-commerce Logistics for service planning. Review return inspection records over time to identify packaging problems that need a design change rather than another label.
Common questions
Does a fragile sticker guarantee special handling?
No. Discuss the required service and use packaging suitable for the product.
Should I measure the product or parcel?
Use the final outer packed dimensions and gross weight for the shipment profile.
Can I reuse a carton?
Review its strength and condition for the new contents and remove misleading old labels. Do not reuse a weakened package simply to save material.
Should every order be photographed?
Keep records proportionate to your product and process, and protect customer privacy. A photograph does not replace an accurate check and acknowledgement.
Plan shipping around your online business.
Share your products, packed parcel sizes, dispatch volumes and delivery routes. Let us review the services your operation needs.