Before requesting a quotation
Record the origin and destination country and city, preferred period and available property dates. Create an inventory with approximate sizes and photographs of large or unusual goods. Separate essentials travelling with you from goods to ship and items to leave behind.
Describe access, lifts, stairs and any known receiving restriction. Explain your relocation circumstances so the responsible representative can identify destination questions. Read the planning guide before relying on a generic household size or a flight date alone.
Before accepting the service scope
Confirm collection, packing, transport arrangement, customs-related responsibilities and destination delivery. Identify included work, exclusions, optional services and authority-related charges. Ask how final measurements, revised inventory or extra work are approved.
Review proposed dates and distinguish estimates from express commitments. Ask what happens if documents, inspection or the receiving property delay the next stage. Keep a written accepted quote and verify payment instructions through recognised channels. Use the charges guide to compare the complete movement.
Before packing
Resolve restricted items and destination acceptance questions. Clean and prepare accepted goods as instructed, arrange competent appliance disconnection where needed and agree furniture dismantling. Do not improvise battery or dangerous-goods handling. Keep passports, essential papers, medicine and immediate-use belongings accessible to you.
Prepare condition photographs, inventory numbering and any insurance requirements that must be completed before collection. Read export packing, restricted items and insurance questions alongside the booking-specific instructions.
Before the goods are dispatched
| Checkpoint | Confirm |
|---|---|
| Final inventory | Actual goods and unique package numbers |
| Documents | Reviewed declarations and required approvals |
| Handover | Collection acknowledgement and transport references |
| Destination | Current address, authorised receiver and access |
| Insurance, if arranged | Issued evidence matching the agreed goods and journey |
| Communication | Recognised origin and destination contacts |
Keep copies available during travel and give the receiver the relevant inventory and condition records. Do not sign blank lists or rely on a provisional package count after repacking.
During the journey and destination formalities
Respond to verified document or receiving questions through the agreed contacts. Tell the team promptly if your arrival, address or recipient changes. Keep a record of revised instructions and any approved additional work, rather than relying on disconnected messages.
Do not treat arrival at a port or airport as confirmation that all release requirements are complete. Follow the destination representative’s reviewed process and ask for clarification of any authority query. The customs guide explains the responsibilities to establish.
At delivery and after the move
Count the packages, compare labels with the inventory and record visible damage, missing units or inspection limits on the acknowledgement. Reconcile dismantled parts and accepted accessories. Confirm which unpacking or reassembly work is included and arrange competent help for anything outside that scope.
Keep the move file open until outstanding records or discrepancies have an assigned next action. Follow the relevant service and insurer notification procedures promptly where needed. A delivered package count does not mean you have inspected every internal item.
- Route and inventory reviewed.
- Scope, charges and responsibilities agreed.
- Restricted items and preparation resolved.
- Final documents and receiving plan checked.
- Delivery recorded accurately.
Explore Safemax International Shifting, request a move-specific quotation or contact the team with the route and inventory ready.
Common questions
Should my flight and shipment arrive together?
Do not assume they follow the same timeline. Coordinate documents, property readiness and receiving separately.
What should stay with me?
Keep essential travel and identity records and immediate-use belongings accessible, following applicable travel rules.
What if my destination address changes?
Notify the responsible contacts promptly and obtain confirmation of the revised arrangement and any implications.
When is the move complete?
Reconcile delivery, record discrepancies and assign follow-up for any outstanding documents, damage or missing items.
Plan your next chapter across borders.
Share the origin, destination country and city, goods inventory and preferred timing. Let us review your international moving requirement.