01. Information we receive
When you enquire, request a pickup, book a shipment or contact us, we may receive your name, phone number, email address, pickup and delivery addresses, PIN codes, item descriptions, package counts, weights, dimensions, shipment references and billing details. Business enquiries may include company details, website, tax information and shipping requirements. Please provide only information needed for your request and make sure you are authorised to share another person’s contact or delivery details.
02. How information is used
We use relevant information to respond to enquiries, prepare quotations, arrange collection and delivery, communicate shipment updates, issue invoices, handle payments or refunds, resolve complaints, maintain business records and protect our services from misuse. We process information with your consent where required, to fulfil requested services or where otherwise permitted or required by applicable law.
03. Service messages and marketing
Booking confirmations, quotations, invoices and shipment updates may be sent by email, phone or WhatsApp using the contact details you provide. Promotional messages are handled separately where consent is required. Submitting a service enquiry or allowing browser notifications does not, by itself, subscribe you to every marketing channel. You may ask us to stop promotional messages without affecting essential communications about an active booking.
04. Browser notifications and cookies
If you choose to subscribe to browser notifications, your browser provides subscription information needed to deliver updates. You can revoke permission in your browser settings; removing a subscription may also be available on our updates page. Cookies or similar browser storage may support site functions, preferences, security and how often a popup is displayed. Your browser lets you manage cookies and stored site data. Blocking them may affect some features.
05. Sharing for your service
Relevant information may be shared with collection, transport and delivery partners, communication providers, website hosting and technical service providers, payment providers and professional advisers when needed for the stated purposes. Recipients should receive information appropriate to their role. Information may also be disclosed to comply with lawful requests, enforce valid rights, investigate misuse or protect people and shipments. We do not publish private booking details as a public customer directory.
06. Payments and third-party services
Payment providers and services such as WhatsApp or your browser notification provider may process information under their own policies. Please do not send card PINs, passwords or OTPs through our enquiry forms or messages. Links to external services are governed by their respective privacy terms. We do not need your online banking password or card PIN to arrange a shipment.
07. Retention and safeguards
We retain information for as long as reasonably necessary for the service, customer support, accounting, statutory recordkeeping, dispute resolution and other lawful purposes. Retention can differ by record type. Reasonable organisational and technical safeguards are used to protect information; no internet service can promise absolute security. Keep invoice links, booking references and account access details private.
08. Your choices and privacy requests
You may contact us to request access to or correction of information, withdrawal of consent where applicable, deletion where permitted, or help with a privacy concern. We may need to verify your identity or authority before acting. Some records may need to be retained to meet legal obligations or resolve an active matter. Withdrawing information essential to a requested service may prevent us from completing that service. Applicable statutory rights and remedies remain available.
09. Children and information about others
Our booking and business enquiry services are intended for adults and authorised representatives. Do not submit a child’s personal information unless necessary for a lawful service and you are authorised to do so. If information has been submitted without appropriate authority, contact us so we can review it.
10. Contact and updates
For privacy requests or complaints, email info@safemaxexpress.com with the subject “Privacy Request”. You can also call +91 63750 43378. We may update this policy as our services or applicable requirements change. The date above identifies the current version; material changes requiring notice or consent will be handled as applicable.
Need help with this policy?
Contact Safemax Express with your booking reference or question.
info@safemaxexpress.com · +91 63750 43378